Welcome to TriniFreelance, your go-to Online Digital Freelance Marketplace connecting Buyers and Sellers across the Caribbean and globally. Please carefully read our Returns and Refund Policy, outlining the guidelines for transactions and dispute resolution.
1. Completed and Delivered Projects:
- We do not provide refunds for projects that have been successfully delivered and marked as completed.
2. Refund Eligibility:
- Refunds are not offered under any circumstance once the job has been delivered successfully, and payment has been transferred.
3. Dispute Resolution:
- To initiate a refund, a dispute must be filed before the money is transferred. Failure to do so may result in an inability to process a refund.
4. Timely Refund Requests:
- Refund requests must be submitted within 1-3 days of the completion of the project.
5. Refund Processing Time:
- Once a refund request is received and processed by our Customer Support team, refunds are typically completed within 24 hours.
6. Freelancer Accountability:
- TriniFreelance does not hire, employ, or vet freelancers listed on the platform. We do not vouch for their credibility or monitor every gig offered.
- All transactions and agreements are solely between the Buyer and the Seller. TriniFreelance acts as the intermediary host and money transfer platform.
7. Limited Investigation due to Low Transaction Fee:
- Our platform’s low transaction fee does not permit extensive investigations into every dispute. While we strive for fair resolutions, users should be aware of this limitation.
Important Note:
- TriniFreelance encourages users to thoroughly review freelancers’ profiles, portfolios, and ratings before engaging in any transactions. Communication between Buyers and Sellers is crucial for a successful collaboration.
By using TriniFreelance, you agree to adhere to these Returns and Refund policies. We are committed to fostering a positive and secure environment for our community of freelancers and clients.
If you have any questions or concerns, please contact our Customer Support team here or email us at [email protected].
Thank you for choosing TriniFreelance for your freelancing needs!